Shipping & Delivery
Every ProWalk™ order ships with full tracking, sent to your email the moment it leaves our fulfilment centre.
- Processing: 1–2 business days
- Europe: 6–12 business days
- United Kingdom: 6–12 business days
- United States: 7–14 business days
We're honest about this: we're a small brand and we don't promise next-day delivery. What we do promise is a tracking number within 48 hours, a reply to every email within 24 hours (support@mypawhaven.store), and a full refund if your order doesn't arrive.
Wrong size?
Free size exchanges within 40 days — just email us, keep the harness until the new one arrives.